1. Once you’ve successfully placed your order on our website, we’ll send you an order confirmation email. Didn’t receive the email? Don’t forget to check your spam!


2. Once your order is placed, your order will enter our system where it will be passed along to our warehouse for processing. 


3. Our warehouse will pick and pack your order. Please allow 2-3 business days from the day the order is placed for items to leave our warehouse. Business days are Monday-Friday (excluding holidays). Note: We may get backlogged during sale events and the holiday season, which could cause a slight delay in your shipment.   


4. Once picked and packed, your order is handed over to the carrier. We will send you an email confirmation with your invoice and tracking number.


5. The carrier will provide you with updated information on the status of your delivery. Our standard shipping is USPS with typical transit time of 5-7 business days. Please be aware that USPS has been experiencing delays due to COVID.

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6. Order received. We hope you enjoy your new items.

We ship worldwide. If you don't see a shipping option for your location, please email us at [email protected]

Shipping Charges
For international order, our website does not quote the shipping charge. We prefer to manually search for the best pricing option to keep you from being over charged. If you would like a shipping quote before making your purchase, please email us at [email protected] Be sure to include your shipping address and the items you are hoping to order so we can get you an accurate quote.

Duties, Taxes or Other Fees
Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Octopus Ink will not refund the abandoned order, including shipping charges and fees

Our website will offer in store pick up if you have entered a local shipping address. If you do not see the option on the check out page, please update your shipping address to an Anchorage, Wasilla, Homer, or Seward Alaska address.

You will receive two emails from us during the ordering process. The first email will confirm your order was placed, and the second email will let you know that your item is ready for pickup.
After you get the pickup confirmation, head to the store! You can check in with any retail associate, and they will help you out.

We are located at 410 G Street, Anchorage, Alaska 99501.

We try to move pretty quickly once you hit the Submit button. If we haven’t processed your order yet, we will do our best to catch it before it goes out, but we can not make any guarantees. Contact us at [email protected] as soon as possible.

Items that are in the original condition and have not been worn or washed may be returned for an exchange within 30 days of receipt. If you wish to exchange a product or you received a damaged product, please email us at [email protected] to start the return process.

* Due to safety and hygiene concerns, we are not accepting returns or exchanges on masks or face coverings. All sales are final for those items. Thank you for understanding.

If you would like to open a wholesale account with us, please email [email protected] to start the process.

Octopus Ink is located at 410 G Street, Anchorage, Alaska. Please stop in next time you are in the area.

If you are interested in joining the Octopus Ink team, email your resume to [email protected]