Our standard shipping is USPS with typical transit time of 5-7 business days. If you would like a different shipping option, please contact us at [email protected]
*COVID update- we are working as quickly as possible to get orders out, but please allow for extra shipping time during this period.
Orders ship between 1-3 business days from the order date*. As soon as your order has been mailed, you’ll receive a shipment confirmation email containing a tracking link. Transit time averages 5-7 days for US destinations. International orders often take up to 4 weeks to be delivered.
*Due to the ongoing pandemic, please allow extra time for shipping. We are doing our best to fill orders as quickly as possible, but as you know, things are a bit unpredictable at the moment. Thank you for your patience.
If you have any questions or concerns regarding your order, we will be happy to assist you. Please feel free to to contact us at [email protected] or phone our store at 907-333-4657.
Yes! If you don't see a shipping option for your location, please email your order to [email protected]
Items that have not been worn or washed may be returned for an exchange within 30 days of receipt. If you wish to exchange a product or you received a damaged product, please email us at [email protected] to start the return process.
* Due to safety and hygiene concerns, we are not accepting returns or exchanges on the masks. All sales are final for those items. Thank you for understanding.
No, but if you open an account, you’ll be added to our list of folks that receive coupons and info about sales.
If you’d like to make a change to your order before it has been shipped, please email us at [email protected]
Absolutely. All transactions are secure and encrypted and we don’t store any of your payment information.
We accept all major credit cards – Visa, MasterCard, American Express and Discover.
Unfortunately, we’re unable to accommodate most custom orders, but we have been known to make exceptions when our schedule allows and the order is over 100 items. Get in touch and we’ll see what we can do!
Oh no! Let us take care of that for you! Please call our store manager at 907-333-4657 or email us at [email protected]
Yes! However, if you’re going to use our images, please link back to the product page or our website. We love when bloggers feature our work!
We do! The Octopus Ink gallery is located in Anchorage Alaska (410 G street). Please stop in next time you are in the area.
If you are interested in joining the Octopus Ink team, send us an email with your resume and a brief note about why you’d like to work together. We may not be hiring at the moment, but often need additional help to accommodate busy seasons and special projects.